Raisa, dedicated to supporting Mindbaz users

Feb 11, 2025

2024 was a turning point for Mindbaz users. Raisa joins the team with a mission: to take care of Mindbaz users and help them increase the potential of their emailing strategy with her outside expert eye.

Mindbaz’s 1st Account Manager

Until the end of 2023, customer support was handled by the sales department. With the arrival of Raisa, Mindbaz has decided to increase the quality of its support. Raisa’s sole mission will be customer care. Once a user joins Mindbaz, Raisa will ensure onboarding and overall support.

Email, affiliate and monetization expert

Mindbaz has hired a profile with experience in its users’ industry for this key position. 

“I started my career between sales and customer support. I’ve always been interested in sales and profitability. Once I got into affiliate marketing and monetization, I decided to stick with it”.

Raisa continued to perfect her knowledge of email campaign analysis, mastering KPIs, segmentation… 

Today, she is able to analyze and fine-tune an email strategy, and is eager to put her skills at the service of Mindbaz users, taking into account the constraints of the industry: 

  • GDPR, CNIL, LOPD…
  • Best practices of email providers
  • Spam filters…

🔍 Access to our email and deliverability glossary

Raisa’s work begins as soon as a customer signs up:  “I oversee user onboarding, scheduling recurring appointments according to the company’s needs and strategy. I then become the primary contact for the customer, following up on emailing activities, advising them and answering any questions they may have, while ensuring a high level of satisfaction. This follow-up allows us to anticipate problems, delays and actions that could have a negative impact”. When she meets with users, Raisa is ready:  “I analyze the email strategy before the first meeting. I compare last year’s and this year’s results: volume, recipients, engagement…  Then I talk to the user to get a clearer idea of their goals and areas for improvement, using appropriate questions such as 
  • their projects, 
  • preferred types of collections
  • database maintenance
  • business model and profitability…
This analysis is both effective and useful in identifying areas for improvement. I want emailing strategies to be more effective and profitable after my visits.

Follow-up

Raisa suggests the most relevant discussion schedule after the initial meeting based on her audit.  “We usually meet once a month or once a quarter. But I can adapt to the needs of the users.  New questions arise as developments occur between meetings. I assess the changes and come up with different types of solutions: 
  • A dedicated meeting with the deliverability team
  • High-value content on the requested topic
  • Adapted deliverability solutions  
  • Custom developments.
Contact Raisa :

A key position at Mindbaz

Raisa is in constant contact with the sales and deliverability teams. She has a broad vision of user support.

“I want to refine my vision of the market with Thibault for France, Juan Carlos for Spain and Alessandro for Italy”.

Language won’t be a barrier for this polyglot, who is fluent in all 3. 

Raisa also feeds off the content created by the 4 hands of the deliverability and marketing teams. 

In fact, you’ll receive the latest flyer on Gmail and Yahoo! updates when you first interact with our account manager. 

To get in touch with Raisa, check your inbox to confirm your appointment or take the first step: 

📩email: rsherifi@mindbaz.com 

🔵Skype: Raisa – Mindbaz / live:.cid.eaac3642f38cda8d 

mindbaz_team_email_deliverability_support

Mindbaz and Raisa 

What are the benefits of Mindbaz? 

Multiculturalism: internationalization, expatriation, relocation, international exchanges…

“In my opinion, it is an advantage for a company to have employees from different cultures. A diverse team is a creative team that can adapt more easily to customers and new markets. Discovering another culture and sharing other customs makes us more tolerant and teaches us to respect others. It is always positive to learn from others.

Raisa describes her Mindbaz experience in 3 words

  • Bold: Boldness is the key to the long-term success of Mindbaz.
  • Peaceful
  • Inspiring

Recruitment: Check Mindbaz career page